TERMS OF SERVICE

Last updated: August, 2026

1. General Information

This website is operated under the trade name Undimmed Fashion.

Throughout the website, the terms “Undimmed Fashion,” “Undimmed,” “we,” “us,” “our,” or “the Store” refer to Undimmed Fashion.

Website: www.undimmedfashion.com
Email: help@undimmedfashion.com

Undimmed Fashion provides this website, including all information, tools, products, and services available through it, subject to your acceptance of these Terms of Service.

By accessing or browsing the website, creating an account, or making a purchase, you agree to be bound by these Terms of Service and by the other policies published by the Store.

If you do not agree to these terms, you should not make a purchase or use any website features that require your acceptance of them.

2. Scope

These Terms of Service govern:

• Access to and use of www.undimmedfashion.com.

• Purchases of products offered by Undimmed Fashion.

• The creation and use of customer accounts.

• The use of promotions, discount codes, and other benefits.

• Communications related to orders.

• The contractual relationship between Undimmed Fashion and its customers.

The following policies and terms also form part of the contractual relationship when applicable:

• The Privacy Policy.

• The Return, Refund, and Warranty Policy.

• The Shipping Policy.

• The Cookie Policy.

• Any specific terms displayed for a product, promotion, or during the checkout process.

If there is a conflict, any specific terms clearly disclosed before the purchase is completed will prevail, provided that they comply with the customer's mandatory consumer rights.

3. Eligibility to Purchase

To make a purchase, you must have sufficient legal capacity to enter into a contract.

If you are a minor, you must make the purchase with the authorization and supervision of your parent, guardian, or legal representative.

By placing an order, you represent that:

• The information you provide is true, complete, and current.

• You are authorized to use the selected payment method.

• The purchase is being made for a lawful purpose.

• You have read and accepted these Terms of Service.

• You have the legal capacity to complete the purchase or have obtained the required authorization.

We may request additional information when reasonably necessary to verify a purchase, prevent fraud, or protect the customer's security.

4. Products

Undimmed Fashion sells apparel, accessories, and other products displayed in the Store.

We strive to clearly and accurately present:

• The product's main features.

• Available colors.

• Sizes.

• Materials.

• Care instructions.

• Price.

• Product images.

• Estimated availability.

We make every effort to display product photographs as accurately as possible. However, the exact shade of a color may vary slightly depending on the lighting used in the photographs and the customer's screen settings, device, or browser.

These reasonable visual differences will not affect the customer's rights when the product received does not substantially match its description or otherwise lacks conformity.

We recommend reviewing the size guide and product details before completing your purchase.

5. Availability

All products are subject to availability.

Listing a product on the website does not guarantee that it will remain available indefinitely.

If a product becomes unavailable after an order has been placed, we will contact the customer and offer, as appropriate:

• A replacement with another product, only with the customer's acceptance.

• The option to wait until the product is restocked, only with the customer's acceptance.

• Cancellation of the unavailable product.

• A refund of the amount paid for that product.

When an order cannot be fulfilled because a product is unavailable, any amounts paid must be refunded without undue delay.

6. Prices, Taxes, and Additional Charges

The prices that apply are those displayed on the website when the purchase is completed.

The applicable currency will be shown during checkout. When a purchase is made in Spain, prices will normally be displayed in euros.

The total order price will be shown before the customer confirms the purchase and will include, when applicable:

• The price of the products.

• Applicable taxes.

• Shipping charges.

• Applied discounts.

• Any other mandatory cost associated with the purchase.

We will not add optional charges without the customer's express consent.

Prices may change at any time, but changes will not affect orders that have already been confirmed, except in the event of an obvious and reasonably recognizable error.

7. Pricing or Information Errors

Although we review the information published on the website, technical, typographical, or update-related errors may occur in connection with prices, promotions, availability, sizes, or product descriptions.

If we identify an error before the contract is entered into, we will correct the information as soon as possible.

If an error is discovered after an order has been placed, we will notify the customer without undue delay.

When the error is obvious and reasonably recognizable, we may offer the customer the option to:

• Keep the order at the corrected price or based on the corrected information, subject to the customer's express acceptance.

• Cancel the affected product and receive a full refund of the amount paid for it.

We will not unilaterally change the price of a confirmed order without notifying the customer and obtaining the customer's acceptance when required.

8. Checkout Process

To make a purchase, the customer must follow the steps shown on the website, which will normally include:

1. Selecting the product, size, color, and quantity.

2. Adding the product to the cart.

3. Reviewing the contents of the cart.

4. Entering contact, billing, and delivery information.

5. Selecting a shipping method.

6. Selecting a payment method.

7. Reviewing the total price and order details.

8. Accepting the applicable policies.

9. Confirming the order and, when applicable, completing payment.

Before confirming the purchase, the customer will be able to review and correct the information entered.

The customer is responsible for checking that the products, sizes, colors, quantities, delivery address, and all other information are correct.

These general terms must be made available before the electronic contract is entered into in a format that allows the customer to store and reproduce them. Electronic contracting also requires confirmation that the customer's acceptance has been received.

9. Order Confirmation and Contract Formation

After completing the checkout process, the customer will receive an electronic confirmation at the email address provided.

The confirmation will include, as applicable:

• The order number.

• The products purchased.

• The amount paid.

• The delivery method.

• The delivery address.

• Information needed to track or manage the order.

The contract will be entered into in Spanish unless another language is expressly indicated during checkout.

Order-related information will be retained in accordance with our Privacy Policy and applicable legal obligations.

The customer should contact us if the confirmation is not received or if any error is found in the order information.

10. Our Right to Reject or Cancel an Order

We may reject or cancel an order before it is shipped when there is an objective and justified reason, such as:

• The product is unavailable.

• The payment cannot be authorized.

• The delivery information is clearly incorrect or incomplete.

• There are reasonable indications of fraud or unauthorized use of the payment method.

• A promotion has been used abusively or fraudulently.

• Legal or logistical restrictions prevent delivery.

• There is an obvious error in the price or essential product information.

• It is materially impossible to fulfill the order.

When Undimmed Fashion cancels a paid order, we will refund the amounts collected for the canceled products.

We will not cancel orders arbitrarily or limit any mandatory rights granted to consumers.

11. Payment Methods

The available payment methods will be displayed during checkout.

Payments may be processed by Shopify, banks, card providers, payment platforms, or other specialized service providers.

By providing payment information, you represent that:

• The information is accurate.

• You are authorized to use the selected payment method.

• Sufficient funds or credit are available to complete the purchase.

• The transaction is not being made for a fraudulent purpose.

Order confirmation may be subject to payment authorization.

Undimmed Fashion is not responsible for denials, holds, or delays caused exclusively by a bank or payment provider. However, we will provide reasonable assistance to help determine the status of the order.

12. Fraud Prevention

We may use automated or manual checks intended to detect:

• Unauthorized payments.

• Fraudulent transactions.

• Identity theft or impersonation.

• Abusive use of promotional codes.

• Orders placed using false information.

• Activities that may harm other customers or the Store.

When there is a reasonable concern, we may request additional information that is strictly necessary to verify the purchaser's identity or the legitimacy of the transaction.

If the purchase cannot be reasonably verified, the order may be canceled and any amounts collected will be refunded when applicable.

13. Shipping and Delivery

Available destinations, shipping costs, and estimated delivery times will be displayed during checkout or in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances such as:

• High order volume.

• Promotional periods.

• Holidays.

• Logistics delays.

• Shipping disruptions.

• Customs inspections.

• An incorrect or incomplete address.

• The recipient's absence.

Unless another timeframe has been expressly agreed upon, the order must be fulfilled without undue delay and no later than 30 calendar days after the contract is entered into.

The customer must provide a complete and accurate delivery address. Undimmed Fashion will not be responsible for delays caused exclusively by incorrect delivery information provided by the customer.

14. Risk During Shipment

When shipping is handled by a carrier proposed or hired by Undimmed Fashion, the risk of loss of or damage to the product passes to the customer when the customer, or a person designated by the customer other than the carrier, takes physical possession of the order.

When the customer independently hires a carrier that was not proposed by Undimmed Fashion, the risk may pass when the product is delivered to that carrier, in accordance with applicable law.

If a package arrives visibly damaged, we recommend keeping the packaging and contacting us as soon as possible at help@undimmedfashion.com.

15. Customer-Requested Order Cancellation

The customer may request cancellation of an order by emailing:

help@undimmedfashion.com

We will attempt to cancel the order if it has not yet been prepared, processed, or handed over to the carrier.

We cannot guarantee immediate cancellation if the order is already being prepared or has been shipped.

If the order has already been shipped, the customer may exercise the right of withdrawal after receiving it, in accordance with our Return, Refund, and Warranty Policy.

16. Returns and Right of Withdrawal

Returns are governed by our Return, Refund, and Warranty Policy.

As a general rule, a consumer has 14 calendar days from the date the product is received to notify us of the decision to withdraw from an online purchase, without providing a reason and without penalty, subject to legally applicable exceptions.

When a return is based solely on a change of mind, an incorrectly selected size, or personal preference, the customer may be responsible for the direct return shipping costs if informed of this in advance.

The conditions, instructions, exclusions, deadlines, and procedure for requesting a return are detailed in our Return, Refund, and Warranty Policy.

17. 30-Day Quality Guarantee

Undimmed Fashion offers a 30-calendar-day commercial quality guarantee, beginning on the date the product is received, for certain manufacturing defects, such as:

• Seams that come apart during normal use.

• Fabric that tears because of a manufacturing defect.

• Construction or workmanship defects.

• Problems with elastic, fasteners, or other components.

• Damage that existed at the time of delivery.

This commercial guarantee does not cover damage caused by:

• Improper use.

• Selecting an unsuitable size and forcing the garment to fit.

• Snagging on objects.

• Accidents.

• Washing contrary to the care instructions.

• Alterations made by the customer.

• Normal wear and tear.

• Intentional damage.

The complete terms are provided in our Return, Refund, and Warranty Policy.

18. Statutory Warranty

The 30-day commercial guarantee is an additional benefit and does not replace or limit the customer's statutory rights.

In Spain, the seller is generally responsible for any lack of conformity that exists at the time of delivery and becomes apparent within three years after the delivery of new goods. Any remedy used to bring the product into conformity must be provided at no cost to the consumer and include necessary expenses such as transportation or materials.

Depending on the circumstances and applicable law, the consumer may be entitled to:

• Repair.

• Replacement.

• A proportional price reduction.

• Termination of the contract.

• A refund when legally applicable.

19. Promotions and Discount Codes

Promotions and discount codes are subject to the specific terms disclosed for each campaign.

Unless otherwise stated:

• Codes cannot be combined.

• Only one code may be used per order.

• Codes cannot be redeemed for cash.

• Discounts cannot be applied after an order has been completed.

• Some promotions may be limited to certain products, dates, customers, or territories.

• Discounts may require a minimum purchase amount.

• Codes must be used before their expiration date.

We may cancel the use of a discount when there are reasonable indications of fraud, duplication, technical manipulation, or a violation of the promotion's terms.

Ending or changing a promotion will not affect orders that were validly confirmed before the change.

20. Gift Cards, Credits, and Rewards

When the Store offers gift cards, credits, points, or rewards, they will be subject to the specific terms disclosed when they are purchased or awarded.

Unless otherwise required by law:

• They cannot be redeemed for cash.

• They cannot be used for fraudulent activities.

• They cannot be resold without authorization.

• They may be limited to certain products or territories.

• They cannot be used after their balance has been depleted.

Any expiration dates will be clearly disclosed and will comply with applicable law.

21. Customer Accounts

Some Store features may allow customers to create an account.

The customer is responsible for:

• Providing accurate information.

• Keeping account information current.

• Protecting login credentials.

• Not sharing the account password with unauthorized third parties.

• Informing us of any suspected unauthorized access.

We may temporarily suspend an account when there are reasonable indications of fraud, unauthorized access, abusive use, or a violation of these terms.

Suspending an account will not eliminate any rights related to orders already placed.

22. Permitted Use of the Website

The website may be used only for lawful purposes.

You may not:

• Use the website to commit fraud.

• Submit false information or another person's information without authorization.

• Attempt to access accounts, servers, or systems without permission.

• Introduce viruses, malware, or malicious code.

• Interfere with the website's security or operation.

• Extract data using automated systems without authorization.

• Copy or commercially exploit protected content.

• Impersonate another person.

• Place orders using unauthorized payment methods.

• Manipulate or fraudulently use promotions.

• Submit unlawful, threatening, discriminatory, or defamatory content.

We may restrict access when necessary to protect the security of the Store, our customers, or third parties.

23. Intellectual Property

The elements of the website, including but not limited to:

• Brand names and trade names.

• Logos.

• Photographs.

• Product images.

• Designs.

• Text.

• Videos.

• Graphics.

• Icons.

• Visual elements.

• Website structure.

• Promotional materials.

These elements belong to Undimmed Fashion, its licensors, or their respective owners and are protected by applicable law.

Access to the website does not grant the user any ownership rights in this content.

You may not copy, modify, distribute, sell, reproduce, publish, or commercially use these materials without prior authorization, except where legally permitted.

24. Reviews and Customer-Submitted Content

When a customer voluntarily submits a review, comment, photograph, or other product-related content, the customer represents that:

• The customer created the content or is authorized to use it.

• The content is truthful and based on a real experience.

• The content does not infringe any third-party rights.

• The content is not unlawful, offensive, or misleading.

• The content does not include another person's personal information without authorization.

The customer grants Undimmed Fashion a nonexclusive, royalty-free right to display, reproduce, and technically adapt the content for publication on the website, social media, or commercial communications related to the Store.

We may moderate or remove content that is fraudulent, unlawful, offensive, irrelevant, or infringes third-party rights.

We will not remove a review solely because it expresses a legitimate negative opinion about a product or experience.

25. Third-Party Tools and Services

The Store uses Shopify as its technology platform and may integrate third-party services to:

• Process payments.

• Manage shipping.

• Prevent fraud.

• Provide customer support.

• Send communications.

• Display reviews.

• Analyze website performance.

Certain features may also be subject to the applicable provider's terms and policies.

Undimmed Fashion does not have absolute control over external systems. However, this does not limit any responsibility we are legally required to assume toward consumers.

26. External Links

The website may contain links to websites, applications, or services operated by third parties.

These links are provided for convenience or to enable certain tools to function.

Undimmed Fashion does not control the content or privacy practices of external websites. We recommend reviewing their terms and policies before providing personal information or completing a transaction.

Including a link does not necessarily imply endorsement, affiliation, or responsibility for the content of the external website.

27. Data Protection

Personal information provided while accessing the website, registering, or completing a purchase will be handled in accordance with our Privacy Policy.

The Privacy Policy explains:

• What information we collect.

• How we use it.

• Which service providers may process it.

• How long we retain it.

• How to exercise data protection rights.

• How to contact Undimmed Fashion.

The use of cookies and similar technologies is governed by our Cookie Policy and the settings panel available on the website.

28. Electronic Communications

By placing an order, you agree to receive communications necessary to manage the purchase, including:

• Order confirmation.

• Payment information.

• Shipping updates.

• Verification requests.

• Return information.

• Messages related to problems or security.

These communications are necessary to perform the contract and are not promotional.

Marketing communications will be sent only when there is a valid legal basis. You may unsubscribe using the link included in the messages or by emailing help@undimmedfashion.com.

29. Liability

Undimmed Fashion will be responsible for fulfilling its obligations in accordance with applicable law.

Undimmed Fashion will not be responsible for damage or delays caused exclusively by:

• Incorrect information provided by the customer.

• Use of the product contrary to its instructions.

• Normal wear and tear.

• Modifications made by the customer or third parties.

• Actions of third parties outside our control when we are not legally responsible for those actions.

• Unavoidable or extraordinary circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including:

• Mandatory consumer rights.

• Liability for fraud.

• Liability for willful misconduct or gross negligence.

• Liability for personal injury when legally applicable.

• Liability for defective products.

• Liability for a lack of conformity.

Terms that create a significant imbalance to the detriment of the consumer and contrary to good faith may be considered unfair and void.

30. Force Majeure

Undimmed Fashion will not be responsible for a temporary delay caused by events reasonably outside its control, such as:

• Natural disasters.

• Labor disputes.

• Widespread transportation disruptions.

• Public health emergencies.

• Armed conflicts.

• Government or administrative restrictions.

• Widespread telecommunications outages.

• Serious incidents affecting logistics providers.

When an event of this kind affects an order, we will notify the customer and take reasonable steps to reduce its consequences.

If fulfilling the order becomes impossible, the customer will retain all applicable legal rights, including the right to a refund when appropriate.

31. Changes to These Terms of Service

We may update these Terms of Service to reflect:

• Legal changes.

• Technical changes.

• New features.

• Changes to products or services.

• Security improvements.

• Operational changes.

The version that applies to a purchase is the version that was available and accepted when the order was placed.

Later changes will not alter the essential terms of orders that have already been confirmed unless the changes are necessary to comply with a legal obligation or are more favorable to the consumer.

The date of the latest update will appear at the top of this page.

32. Severability

If any provision of these terms is found to be void, unlawful, or unenforceable, that provision will be treated as removed or limited only to the extent strictly necessary.

The remainder of these Terms of Service will remain valid as long as the contract can continue without the affected provision.

Terms that are unfair or insufficiently transparent to the detriment of the consumer will be treated as though they were not included, without necessarily invalidating the entire contract.

33. No Waiver

If Undimmed Fashion does not immediately require compliance with an obligation, this does not mean that it waives the right to enforce that obligation later.

Likewise, nothing in these terms may be interpreted as a waiver of any rights granted to consumers under mandatory law.

34. Customer Service and Complaints

To ask a question, report an issue, or submit a complaint, you may contact us at:

Email: help@undimmedfashion.com

Whenever possible, please include:

• Full name.

• Order number.

• Email address used for the purchase.

• A description of the question or issue.

• Photographs or videos when there is a defect.

• The solution requested.

We will make reasonable efforts to respond to and resolve requests within a reasonable period of time.

35. Governing Law and Jurisdiction

These Terms of Service are governed by Spanish law, without prejudice to any mandatory consumer protection rules that may apply to the customer.

When the customer qualifies as a consumer, any dispute will be submitted to the courts that have jurisdiction under applicable law.

These terms do not require a consumer to submit to courts other than those that have legal jurisdiction based on the consumer's place of residence or other mandatory criteria. Under Spanish law, requiring a consumer to submit to courts other than those with legal jurisdiction may be considered an unfair term.

36. Contact

For any questions regarding these Terms of Service:

Undimmed Fashion
Website: www.undimmedfashion.com
Email: help@undimmedfashion.com