Refund policy

RETURN, REFUND, AND WARRANTY POLICY

Last updated: August, 2026

At Undimmed Fashion, we want you to be completely satisfied with your purchase. For this reason, we offer a voluntary 30-day quality guarantee and honor the statutory right of withdrawal applicable to online purchases.

This policy applies to orders placed through www.undimmedfashion.com.

1. Change-of-Mind Returns

If you have received your order and the product is not right for you, does not meet your expectations, you have changed your mind, or you wish to return it for any other reason, you may request a return within 14 calendar days of receiving your order.

You do not need to provide a reason for the return.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires by emailing:

Email: help@undimmedfashion.com
Suggested subject line: Return Request – Order #[ORDER NUMBER]

Please include the following information in your message:

  • Full name.

  • Order number.

  • Product you wish to return.

  • Email address used to place the order.

After notifying us of the return, you will have up to 14 additional calendar days to ship the product back by following the instructions we provide by email. Spanish law provides a minimum period of 14 calendar days to notify the seller of your decision to withdraw and an additional 14 calendar days to return the product after giving notice.

Do not send any product back before notifying us of the return, as we need to provide the instructions and information required to correctly identify it.

2. Condition of Returned Products

The product may only be tried on or handled to the extent necessary to check its size, nature, features, and fit, just as you would in a physical store.

To avoid a reduction in the refund amount, the product should be returned:

  • Unworn beyond a reasonable try-on.

  • Unwashed, unaltered, and unmodified.

  • Free of makeup, deodorant, lotion, perspiration, or other stains.

  • Free of odors, perfume, and human or pet hair.

  • With its tags and accessories, whenever possible.

  • In suitable condition for inspection.

  • In its original packaging, if still available.

For garments that come into contact with intimate areas, we recommend always trying them on over clean underwear.

The customer is responsible only for any diminished value resulting from handling the product beyond what is necessary to establish its nature, features, or functionality. When a demonstrable loss in value has occurred, the refund may be reduced proportionally.

Missing outer shipping packaging does not automatically invalidate the right to return the product.

3. Products Excluded From the Right of Withdrawal

Change-of-mind returns may not apply to:

  • Products made to the customer's specifications or that are clearly personalized.

  • Sealed products that are not suitable for return for health or hygiene reasons when the seal has been removed after delivery.

  • Products covered by other legally established exceptions.

The hygiene-related exception will apply only when the product was delivered with a hygiene seal and that seal was removed after receipt.

These exclusions do not apply when the product received has a manufacturing defect, arrived damaged, or is not the product that was ordered.

4. Return Shipping Costs

When a return is due to a change of mind, an incorrect size selected by the customer, personal preference, or any reason unrelated to a defect or an error by Undimmed Fashion, the direct cost of return shipping will be the customer's responsibility.

We recommend using a trackable shipping service. The customer remains responsible for the return shipment until the product has been successfully delivered.

When the product:

  • Arrived defective.

  • Arrived damaged.

  • Is different from the product ordered.

  • Has a covered manufacturing defect.

Undimmed Fashion will cover reasonable return shipping costs or provide a solution at no cost to the customer.

Applicable regulations allow the customer to bear the direct cost of return shipping when exercising the right of withdrawal, provided the customer was informed in advance.

5. Undimmed Fashion 30-Day Quality Guarantee

In addition to the rights provided by law, Undimmed Fashion offers a voluntary 30-calendar-day quality guarantee, beginning on the date the product is received.

This guarantee may apply when, during normal and appropriate use, the product develops an issue such as:

  • Seams coming apart.

  • Fabric tearing due to a manufacturing defect.

  • Workmanship or construction defects.

  • Failures involving zippers, elastic, or other components.

  • Damage that was already present when the product was received.

  • A product received in a condition different from what was advertised.

To submit a guarantee claim, email help@undimmedfashion.com within 30 calendar days of delivery and include:

  • Full name.

  • Order number.

  • Description of the issue.

  • Clear photographs of the entire product.

  • Photographs or videos showing the defect.

  • A photograph of the product tag, when necessary.

After reviewing the claim and confirming that the issue is a covered defect, Undimmed Fashion will provide one of the following solutions at no cost to the customer:

  • Replacement of the product with a new one.

  • Shipment of a new unit, subject to availability.

  • A full refund for the product.

  • Another appropriate solution agreed upon with the customer.

When the defective product must be returned, Undimmed Fashion will provide the applicable instructions and cover the reasonable cost of return shipping.

6. Cases Not Covered by the 30-Day Quality Guarantee

The 30-day quality guarantee does not cover damage caused by:

  • Improper or negligent use.

  • Selecting an unsuitable size and forcing the garment to fit.

  • Tears caused by sharp objects, fingernails, jewelry, external zippers, or snags.

  • Accidents occurring after delivery.

  • Washing the product contrary to its care instructions.

  • The use of bleach, harsh chemicals, or unsuitable temperatures.

  • The use of a dryer when it is not recommended.

  • Alterations, cuts, repairs, or modifications made by the customer or a third party.

  • Normal wear and tear resulting from frequent use.

  • Intentional damage.

  • Use of the product for a purpose other than the one for which it was designed.

Exclusion from the voluntary guarantee does not limit the customer's statutory rights when a lack of conformity is covered by applicable law.

7. Defective, Damaged, or Incorrect Products

We recommend inspecting your order as soon as you receive it.

If the product arrived damaged, has a visible defect, or is not the item you ordered, please contact us as soon as possible at:

help@undimmedfashion.com

Please include your order number, an explanation of the issue, and photographs or videos that clearly show the problem.

Do not discard the product, its tag, or its packaging before receiving our instructions, as these items may be needed to evaluate the issue or file a claim with the shipping carrier.

Once we confirm that there is a defect, damage, or order error, the appropriate solution will be provided without unjustified cost to the customer.

8. Statutory Warranty of Conformity

The voluntary 30-day quality guarantee offered by Undimmed Fashion is provided in addition to, and does not replace or limit, the applicable statutory warranty.

In Spain, the seller is generally responsible for any lack of conformity that exists at the time of delivery and becomes apparent within 3 years after the delivery of a new product. Depending on the circumstances, the customer may request repair, replacement, a price reduction, or termination of the contract in accordance with applicable law.

The statutory warranty does not cover normal wear and tear, accidental damage, or damage caused by improper use of the product.

9. Refunds

Once we receive and inspect the returned product, we will send a confirmation by email.

When the return is accepted, the refund will be issued to the same payment method used for the purchase, unless another method is expressly agreed upon.

For full returns made under the statutory right of withdrawal, the refund will include:

  • The amount paid for the returned products.

  • The cost of the least expensive standard delivery option offered by Undimmed Fashion, where required by law.

If the customer voluntarily selected a more expensive, expedited, or special delivery option, the additional amount paid above the standard delivery cost will not be refunded.

The refund will be issued without undue delay and no later than 14 calendar days after we are notified of the decision to withdraw. However, we may withhold the refund until we receive the products or the customer provides valid proof that they were returned, whichever occurs first.

After Undimmed Fashion issues the refund, the bank or payment provider may require additional time to post the funds to the customer's account. This processing time is determined exclusively by the financial institution.

Direct return shipping costs for change-of-mind returns will not be refunded.

10. Partial Refunds or Deductions

A proportional deduction may be applied to the refund when the product has lost value because it was handled beyond what was necessary to try it on or inspect it.

This may occur, for example, when the garment:

  • Was worn for an extended period.

  • Was washed.

  • Has stains, odors, or clear signs of wear.

  • Was damaged after delivery.

  • Was altered or modified.

  • Can no longer be resold because of unnecessary handling.

Any deduction will be assessed reasonably and proportionally based on the product's actual condition. A return will not be automatically rejected solely because the outer shipping packaging was opened.

11. Size or Color Exchanges

Exchanges are subject to product availability.

To request an exchange, email help@undimmedfashion.com and include your order number and the requested size or color.

When the exchange is due to personal preference or an incorrect size selected by the customer, return shipping costs will be the customer's responsibility.

When the exchange is required because Undimmed Fashion sent a different size, color, or product from the one ordered, we will cover the applicable costs.

In certain cases, we may recommend returning the original product and placing a new order to speed up the process.

12. Orders Returned Due to an Incorrect Address or Failure to Collect

The customer is responsible for providing a complete and accurate delivery address.

When an order is returned because:

  • The address provided was incorrect or incomplete.

  • The recipient did not collect the package.

  • Delivery could not be completed for reasons attributable to the customer.

  • The customer refused the package without first notifying us of the decision to withdraw.

We may deduct the actual and reasonable shipping and return costs from the refund, where legally permitted and properly documented.

If the address or delivery error is the responsibility of Undimmed Fashion, the customer will not be charged any additional costs.

13. Order Cancellations

If you wish to cancel an order before it ships, please contact us as soon as possible at help@undimmedfashion.com.

We will attempt to cancel the order before it is processed. However, we cannot guarantee cancellation once the order has been prepared, handed over to the shipping carrier, or shipped.

If the order has already shipped, you may exercise your right to return it after receiving it, in accordance with this policy.

14. How to Request a Return

To begin a return, email:

help@undimmedfashion.com

Please include the following information:

Name:
Order number:
Product you wish to return:
Reason for the request:
Requested resolution: return, exchange, or guarantee claim
Photographs or videos: when the product is defective or damaged

We will reply with the instructions needed to properly process your request.

15. Model Withdrawal Form

You may use the template below, although it is not required:

To: Undimmed Fashion
Email: help@undimmedfashion.com

I hereby give notice that I wish to withdraw from the purchase contract for the following product:

Product:
Order number:
Purchase date:
Date received:
Customer's full name:
Email address used for the order:
Customer's address:
Date of request:

Customer's signature, only if this form is submitted on paper:

Any other clear and unambiguous statement sent within the applicable period that communicates the customer's decision to withdraw from the purchase will also be valid.

16. Contact

For questions about returns, exchanges, refunds, or guarantees:

Undimmed Fashion
Website: www.undimmedfashion.com
Email: help@undimmedfashion.com