Shipping policy

SHIPPING POLICY

Last updated: August, 2026

At Undimmed Fashion, we work to prepare and ship every order as quickly and securely as possible.

This Shipping Policy applies to all orders placed through www.undimmedfashion.com.

1. Order Processing

All orders are processed within 1 to 2 business days after payment has been confirmed.

Business days do not include Saturdays, Sundays, or holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been prepared and handed over to the carrier, we will send a shipping confirmation to the email address used at checkout.

2. Estimated Delivery Time

Once your order has shipped, the estimated delivery time is:

Estimated delivery: 7–10 days

This timeframe begins when the order is handed over to the carrier, not on the date the purchase is made.

The 1 to 2 business-day processing time must be added to the estimated transit time.

3. Important High-Demand Notice

IMPORTANT NOTICE: Our standard delivery time is 3–5 days. However, due to the high demand generated by our current promotion, orders may take 7–10 days to be delivered.

We appreciate your patience and understanding while our team and shipping carriers manage this temporary increase in order volume.

By placing an order during the promotional period, the customer acknowledges having been informed of this estimated delivery timeframe.

4. Order Confirmation and Tracking

After placing an order, you will receive a confirmation email containing the key details of your purchase.

Once your order has shipped, you will receive the following information whenever available:

  • Shipping confirmation.

  • Tracking number.

  • A link to check the status of your order.

  • Information about the carrier handling the delivery.

In some cases, the tracking system may need additional time to display the first package movements after the shipping confirmation has been sent.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

5. Shipping Costs

Any applicable shipping costs will be displayed during checkout before you confirm and pay for your order.

Shipping costs may vary depending on:

  • The delivery address.

  • The destination.

  • The selected shipping method.

  • The total order value.

  • Available promotions.

When a free-shipping promotion is offered, the terms stated in that promotion will apply.

No shipping charges will be added after the order has been confirmed unless the customer voluntarily requests a change that results in an additional cost.

6. Delivery Address

The customer is responsible for providing a complete, accurate, and up-to-date delivery address.

Before completing your purchase, we recommend carefully checking the following information:

  • Recipient's full name.

  • Street name and number.

  • Apartment, suite, unit, building, or other additional details.

  • ZIP or postal code.

  • City or town.

  • State, province, or region.

  • Country.

  • Phone number.

  • Email address.

If you notice an error in the delivery address, contact us as soon as possible at:

help@undimmedfashion.com

We will attempt to update the address if the order has not yet been processed or shipped. However, we cannot guarantee that changes can be made once the order has been prepared or handed over to the carrier.

Undimmed Fashion will not be responsible for delays or failed deliveries caused solely by incorrect or incomplete information provided by the customer.

7. Changes and Cancellations Before Shipment

To request a change to or cancellation of an order, contact us as soon as possible at:

help@undimmedfashion.com

Please include the following information in your message:

  • Full name.

  • Order number.

  • Email address used at checkout.

  • The requested change or cancellation.

We will attempt to fulfill the request if the order has not yet been prepared.

We cannot guarantee a change or cancellation if the order has already been processed or shipped.

Once an order is in transit, the customer must wait to receive it and may then request a return in accordance with our Return, Refund, and Warranty Policy.

8. Delivery Attempts and Unclaimed Packages

The carrier may make one or more delivery attempts, depending on its procedures and the recipient's availability.

If delivery cannot be completed, the carrier may:

  • Make another delivery attempt.

  • Contact the recipient.

  • Leave the package at a pickup location.

  • Hold the package temporarily at its facility.

  • Return the package to the sender.

The customer should review tracking updates and follow any instructions provided by the carrier.

If an order is returned to Undimmed Fashion because it was not collected, the address was incorrect, or the recipient could not be contacted, we may require payment of the new shipping costs before making another delivery attempt, provided the issue is attributable to the customer.

9. Possible Delays

Delivery times are estimates and may be affected by circumstances outside the store's normal operations, including:

  • High demand.

  • Promotional periods.

  • Holidays.

  • Carrier disruptions.

  • Adverse weather conditions.

  • Strikes or logistical interruptions.

  • Transportation restrictions.

  • An incorrect or incomplete address.

  • The recipient being unavailable.

  • Customs inspections, when applicable.

  • Extraordinary circumstances beyond our reasonable control.

When we become aware of a significant delay, we will attempt to keep the customer informed through the email address provided at checkout.

A carrier delay does not automatically mean that the order has been lost.

If your order exceeds the estimated delivery timeframe and tracking does not provide clear updates, contact us so we can review its status.

10. Maximum Legal Delivery Period

Undimmed Fashion will make reasonable efforts to deliver each order within the timeframes stated in this policy and during checkout.

Unless a different timeframe has been expressly agreed upon, Spanish law generally requires an order to be fulfilled without undue delay and within a maximum of 30 calendar days from the date the contract is entered into. If delivery does not occur, the consumer may request fulfillment within an appropriate additional period and exercise the applicable rights if the order still has not been delivered.

This provision does not limit any other mandatory rights granted to the consumer.

11. Delayed Orders

If your order has not arrived within the estimated 7–10-day delivery timeframe, first check:

  • The tracking link.

  • The email address used at checkout.

  • Notifications from the carrier.

  • Whether the delivery address provided is correct.

  • Whether a delivery-attempt notice was issued.

  • Whether the package is being held at a pickup location.

If you cannot find enough information, contact us at:

help@undimmedfashion.com

Include your full name and order number so we can request additional information from the carrier.

12. Packages Lost in Transit

If an order has not shown any movement for an unusual period of time or there are indications that it may have been lost, we will open an investigation with the carrier.

During the investigation, we may ask the customer for additional information related to the delivery.

If the carrier confirms that the package has been lost, we will offer one of the following solutions, depending on the circumstances and product availability:

  • Shipment of a replacement product.

  • Reshipment of the order.

  • The applicable refund.

The customer will not be responsible for the cost of a loss that occurs during shipping arranged by Undimmed Fashion.

13. Order Marked as Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, we recommend that you:

  • Check the address listed in the order confirmation.

  • Ask other people who live at the delivery address.

  • Check with neighbors, the front desk, concierge, or reception area.

  • Look in secure locations where the carrier may have left the package.

  • Check whether a delivery photo or other proof of delivery is available.

  • Contact the carrier directly.

If the package still cannot be located after completing these checks, email help@undimmedfashion.com.

We will ask the carrier to investigate the delivery. The appropriate resolution will be determined after reviewing the available information and the carrier's response.

14. Orders Damaged in Transit

If the package arrives visibly damaged, we recommend taking photographs before opening it.

If the product is also damaged, contact us as soon as possible and include:

  • Order number.

  • Photographs of the outer packaging.

  • Photographs of the shipping label.

  • Photographs or videos of the damaged product.

  • A brief description of the issue.

Do not discard the packaging, labels, or product before receiving our instructions, as these items may be needed to file or process a claim with the carrier.

Damaged, incorrect, or defective products will be handled in accordance with our Return, Refund, and Warranty Policy.

15. Refused Orders

Refusing a package at the time of delivery does not automatically replace the required return procedure.

To withdraw from a purchase, you must notify Undimmed Fashion by following the instructions in our Return, Refund, and Warranty Policy.

If a package is refused without prior notice and returned to the store, any refund will be processed only after the package has been received and inspected.

Direct and substantiated costs resulting from the refusal or return may be deducted where legally permitted and when the cause is attributable to the customer.

16. International Shipping and Customs

When international shipping is available, an order may be subject to customs inspections, import taxes, duties, fees, or other requirements imposed by the destination country.

These costs may vary depending on the laws and authorities of the applicable country.

When these amounts are not expressly included in the final order price, they may be collected from the recipient by the relevant authorities or the carrier.

Customs procedures may also cause delays that are not directly controlled by Undimmed Fashion.

17. Holidays and Promotional Periods

During special campaigns, product launches, sales, Black Friday, the holiday season, or other periods of high demand, both processing and transit may experience higher-than-usual volume.

During the current promotion, the estimated delivery timeframe will be 7–10 days, as stated in this policy.

Undimmed Fashion will take reasonable steps to process orders within the announced timeframes.

18. Contact

For questions related to shipping, tracking, or delivery, contact us at:

Undimmed Fashion
Website: www.undimmedfashion.com
Email: help@undimmedfashion.com

To help us locate your order more quickly, please include:

  • Full name.

  • Order number.

  • Email address used at checkout.

  • A description of your question or issue.

  • Photographs, when necessary.